Fantastic challenges. Amazing opportunities.
GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.
Job Summary
It’s great to know you’re making a difference to the future of aviation! Whatever part you play you’ll be helping us deliver operational excellence to our customers.
At our GKN Filton site, we specialise in the design and manufacture of large complex structural wing assemblies, detailed metallic components and wing systems for a combination of both civil and military aircraft.
Powered by state-of-the-art facilities and a highly skilled workforce, we are shaping the future of aerospace with components engineered for strength, efficiency, and sustainability. Every product we create pushes the boundaries of performance, helping to drive aviation forward.
We are actively seeking a Commercial Account Manager to be the voice of the customer within our organization. In this role, you will ensure customer needs are met while aligning with our commercial strategy. You’ll be instrumental in managing customer relationships, resolving disputes, and optimizing contract performance—all while contributing to business growth and profitability.
Are you a dynamic and customer‑focused professional with a passion for building strong relationships and driving business success? Do you have experience in customer relationship management and contract negotiation? If so, we want to hear from you!
The successful applicant will work a 37 hour, 5 day working week based at our Filton site.
How You'll Contribute
As a customer account manager you own the contract and are the interface between the site and the customer. You will be engaged across the business in key processes such as relationship management, demand management, contractual change management, leading minor changes and bids, as well as rate readiness.
* Customer Relationship Management – Lead site‑specific customer meetings, resolve first‑line disputes, and champion the customer’s voice
* Demand & Order Management – Align customer demand with business operations, ensuring smooth order execution
* Contract & Commercial Management – Oversee contractual obligations, cash management, and compliance while managing commercial risks and opportunities
* Change Management – Implement contract updates and manage minor modification claims
* Financial & Business Modelling – Support pricing strategies, bid proposals, and commercial planning
What You'll Bring
Essential
* Customer Champion – A proven track record in customer relationship management, contract negotiation, and demand forecasting, ensuring seamless communication and business success
* Negotiation skills with the ability to influence and collaborate with multiple stakeholders, both internally and externally
* Exceptional communication and interpersonal skills with the ability to build relationships, resolve conflicts, and clearly articulate business needs
* Analytical skills to interpret financial data, involvement in bids and proposals and support budgeting decisions that drive profitability
* A background or experience working within the Aerospace industry
Desirable
* A qualification in Business Studies is a plus, but if you have hands‑on experience in a customer‑facing or programme management role, we’d love to hear from you! Your ability to navigate commercial landscapes and drive customer success is what truly matters
What We'll Offer
* Competitive salary dependent on experience
* Up to 15% Bonus paid annually based on personal and company performance
* Industry Leading Pension Scheme – we’ll match your contributions up to 8% on a 1 : 1.5 basis
* Life Assurance 8 x salary
* 25 days holiday + bank holidays
* Flexible working hours
* Income protection
* Shopping discounts
* Cycle To Work Scheme
* Employee Assistance Programme
* Virtual GP Clinic for you and immediate family
* A collaborative, dynamic working environment
Once you’re on board you’ll get the following perks and benefits. As well as a competitive package we’ll offer you a world of opportunity. We want to see your career fly! We’ll support your career progression by providing you with learning and development opportunities. That’s the beauty of being part of a global business, once you’re on board you never know where your career journey may take you!
We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?
A Great Place to work needs a Great Way of Working
Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.
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