Customer Service Team Manager
Salary: £32,000 + benefits
Contract: Permanent, full-time
Hours: Rotational shifts (9am-5pm / 9:30am-5:30pm, including weekends)
Location: Nuneaton
Start Date: 1st October 2025
About the Role
We're seeking an experienced Customer Service Team Manager to oversee a dynamic, high-volume operation within the retail sector. This opportunity is perfect for someone who's passionate about developing people, thrives in a fast-paced setting, and remains composed when challenges arise.
As the first point of support for your team of advisors, you'll guide them day to day, step in when complex issues arise, and help the team consistently deliver against targets. It's a role that blends leadership with practical involvement, keeping the customer journey front and centre.
Key Responsibilities
1. Lead, inspire, and support a team of customer service advisors, driving high standards of care in every interaction
2. Take ownership of escalations, handling complex issues with professionalism and composure
3. Track team performance against agreed KPIs, identifying areas for improvement and celebrating success
4. Oversee scheduling, workload distribution, and day-to-day planning to ensure smooth operations
5. Coach and d...