Kiltane is looking for a full-time store manager
Founded in Edinburgh, we have woven our way into the city's fabric both physically, placing ourselves on the picturesque Royal Mile and sartorially, becoming one of the leading cashmere merchants in the city.
Now, our legacy lives beyond Edinburgh, with stores across the UK and a reputation worldwide.
This is an exciting time for a store manager to join our team and grow with us to be a part of something truly exceptional.
Role Summary
As a Store Manager, you will lead the retail team to drive sales and ensure the smooth operation of the retail store. With strong skills in management, retail operations, and leadership, you will oversee daily activities, manage inventory, and provide exceptional customer service.
In addition to managing the retail side, you will also oversee the café staff, ensuring they are supported, motivated, and delivering high standards of service. You will be responsible for scheduling, training, and managing performance across both the store and café teams to create a seamless customer experience.
Using your expertise in retail management you will efficiently coordinate staff, handle customer inquiries, and maintain a well-organised and welcoming store environment.
Key Responsibilities
* Lead and oversee the daily operations of the store.
* Develop and implement strategies to achieve sales targets.
* Train, motivate, and supervise store staff.
* Deliver excellence in customer service in alignment with the company standards, policies and resolve customer complaints.
* Monitor and analyse sales performance metrics.
* Ensure compliance with company policies and procedures.
* Participate in the recruitment process by conducting interviews and communicating interview feedback to the HR Department.
* HR support by submitting return to work interviews, probation reviews, quarterly staff reviews, grievances, disciplinaries, absence management and reporting any issues.
* Publishing store rotas a minimum of four weeks in advance.
* Checking deliveries to confirm accuracy of stock received from the warehouse.
* Communicating with Head Office regarding point-of-sale materials, window displays, and marketing campaigns
* Carrying out any additional tasks as required by Head Office
* Providing daily feedback regarding the store's performance to the Retail Manager.
About you
* Strong leadership and team motivation abilities
* Approachable and able to collaborate effectively with colleague
* Committed to delivering a high standard of customer service
* Exceptional communication skills, both verbal and written
* Capable of thriving in a fast-paced, dynamic environment
* Skilled in delegating tasks appropriately and setting clear, achievable goals
* Proactive in showing initiative and confidently presenting new ideas
* Must be able to work 5 days a week on a rotating schedule over 7 days.
Location
: Royal Mile, Edinburgh