Our client, a reputable multi-franchise approved commercial vehicle dealer group with multiple centres across South West England, is seeking a dedicated Vehicle Warranty Administrator to join their Avonmouth branch. This role offers an excellent opportunity for experienced administration professionals to work within a leading automotive environment. As a Vehicle Warranty Administrator, you will play a key part in ensuring smooth warranty processing, accurate claims, and high levels of customer satisfaction.
Benefits
* Starting salary approximately £30,000 per annum, dependent on experience
* 30 days holiday annually, including bank holidays
* Access to manufacturer-accredited training and ongoing development programmes
* Company pension scheme
* Private healthcare provisions and other employee benefits
* Opportunity to work with a well-established, industry-leading commercial vehicle brand
* Working hours: 40 hours per week, Monday to Friday, 8:30am - 5:00pm
Duties
* Prepare and submit warranty claims directly to manufacturers for payment
* Check and reconcile weekly warranty statements, query overdue claims, and resolve discrepancies
* Ensure all warranty documentation complies with manufacturer policies and standards
* Collate and process invoices and warranty claims with total accuracy
* Complete all repair order documentation thoroughly and correctly
* Manage policy claims efficiently, ensuring accurate customer reimbursements
* Control and reconcile warranty credits, managing discrepancies effectively
* Maintain high standards in handling displaced material returned to manufacturers
* Liaise across departments to ensure seamless warranty administration
Requirements
* Previous experience in an administrative or clerical role, ideally within the automotive sector
* Strong data entry and organisational skills with meticulous attention to detail
* Excellent communication skills and a customer-focused approach
* Ability to work collaboratively with colleagues across different departments
* Knowledge of vehicle warranty administration is advantageous but not essential
* Familiarity with commercial vehicles and automotive industry practices is a plus
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