IT Support Technician x3 | Redhill | £27,000 – £30,000 Are you an aspiring IT professional with gained hands-on experience and looking to level up your career within a dynamic, fast-growing Managed Service Provider? Do you thrive on solving problems, delighting users, and working with cutting-edge tech in a collaborative environment? This is your chance to step into an exciting and progressive MSP role that promises growth, challenge, and variety—right from day one. What’s the Role? You will be the first point of contact for customer queries—providing technical support, troubleshooting, and ensuring their systems are running smoothly. You will act as the bridge between the client and the wider technical team, all while expanding your own skills and exposure to the world of MSPs. Day-to-Day Responsibilities: * Be the front-line hero for customer IT support queries via phone and email * Log, track, and resolve cases using the ITSM tool * Work with technologies such as Microsoft 365, Windows, networking, virtualisation, backups & more * Assist in developing knowledge base articles and internal support documentation * Escalate issues effectively when needed, while owning the resolution process About You You are someone who has already dipped your toes into IT support—maybe in a helpdesk or internal IT role—and you are now ready to take the next step into the...