Job Description: Trade Mastermind is the UKs No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey. Are You a People-Person with a Passion for Customer Service? We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you! What Youll Do Welcome & Support Clients Ensure all new clients receive a warm welcome and a smooth onboarding experience. Managing customer queries and conducting attendance calls to maximise event attendance Build Strong Relationships Maintain excellent communication and develop trust with clients to support their business growth. Proactively Engage Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities. Manage Key Accounts Support the Head of Key Account Management in handling multiple accounts, ensuring clients receive a bespoke and effective service. Client Retention & Satisfaction Monitor and resolve any areas of dissatisfaction, ensuring high retention and satisfaction levels. Achieve Targets Maintain a strong pipeline, schedule and book appointments, and work towards key interaction and retention goals. Collaborate with the Team Work closely with colleagues to improve customer engagement and drive business success. What Were Looking For Customer-focused mindset you genuinely care about client success. Excellent communication skills you can build rapport with ease. A proactive approach you take initiative to solve problems and provide solutions. Strong negotiation & persuasion skills you're confident in up-selling when needed. Organised & detail-oriented you can manage multiple accounts effectively. A team player you work well in a collaborative environment. Passion for business growth experience in sales or account management is a plus! What We Offer: Salary: £30,000 £35,000 per annum Career Development: Tailored training and sponsored qualifications Equipment Provided: Everything you need to succeed from day one Company Culture: Supportive, driven, and ambitious team Modern Office: High-spec workspace designed for productivity On-Site Gym: Stay active without leaving work Subsidised Canteen: Fresh, affordable food options Health & Wellbeing Programme: Supporting your mental and physical health Company Events: Regular socials and team-building activities Free On-Site Parking Company Pension Scheme Private healthcare & pension 20 days holiday bank holidays Access to our new 20,000 sq. ft. Trade Mastermind University HQ Ready to Elevate Your Career? This is your chance to be part of an industry-leading company where customer service meets business success. If youre driven, customer-focused, and eager to make a difference, wed love to hear from you!