A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects. Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. Full driving licence and access to your own vehicle required. As the IT Assistant you will be responsible for: Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets Set up workstations and user accounts in a Windows environment with access to multiple sites and applications Train staff on systems, including Microsoft Office and firm-specific software Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions Monitor and respond to support queries, ensuring high-quality service delivery Support induction and training for new employees Contribute to continuous technological improvement and maintain awareness of cyber essentials The successful IT Assistant will have the following related skills / experience: Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently ...