General Manager | The James Liverpool
Sites: The James Liverpool
Work Week: Monday to Friday
Work Hours: 8am to 5pm or 9am to 6pm (and emergencies)
Work Type: Non-remote
Reports to: Chief Operating Officer (COO)
Our Ethos
We’re the Home of F*****g Great People.
We’re building a fast-growing portfolio of residential communities that empower residents to reach their goals through the perfect balance of home and lifestyle.
We’re a startup that moves fast, solves problems creatively, and never hides behind excuses.
Challenges and opportunities to try solutions will come thick and fast. If that excites you rather than scares you, keep reading.
The Role
As General Manager, you’ll lead operations at our community, a Build-to-Rent (BTR) building, on James Street, Liverpool. You’ll take ownership of the entire resident experience from enquiry to move-out while driving performance across every aspect of the site.
This is a role for someone smart, resourceful, self-disciplined, and relentlessly curious. Someone who thrives in a fast-paced environment where every day is different and the playbook is still being written.
You don’t need to come from property. You just need to share our ethos and be the kind of person who finds a way, not an excuse.
What You’ll be Doing
* Owning your site’s performance – financially, operationally, and culturally
* Leading your on-site team to deliver exceptional resident experiences
* Keeping occupancy high and retention higher
* Driving revenue growth through creativity and commercial thinking
* Finding new ways to market, sell, and connect with people
* Building long-term relationships with residents, partners, and stakeholders
* Responding to challenges fast – whether it’s a maintenance issue or a marketing opportunity
* Analysing site data and acting on insights
* Holding the team accountable while being hands-on yourself
* Ensuring compliance and safety standards are always met
* Reporting performance honestly and proactively to the COO
What We’re Looking For
* A f*****g great person – that’s non-negotiable. If you’re not one, don’t bother
* Someone who embodies resourcefulness, initiative, and discipline
* A doer who thrives when given autonomy and responsibility
* A confident communicator who can lead, inspire, and hold their own
* Someone who’s commercially aware and can think like an owner
* Comfortable making decisions in uncertain situations
* Able to solve problems creatively with limited resources
* Excellent at time management, prioritisation, and follow-through
* Tech-literate and data-savvy
Experience
We don’t mind if you’ve never worked in property before. What matters is that you share our ethos, learn fast, and make things happen.
If you’ve led teams, run operations, or delivered results in a demanding environment, you’ll fit right in.
The Perks
* Competitive salary + performance-based bonus
* Autonomy, trust, and the opportunity to build something that matters
* A culture that celebrates and rewards performance
Summary
We celebrate diversity and welcome all qualified applicants regardless of their background.