Learner Recruitment and Reception Officer
Location: Rotherham
Salary: £23,971 (£19,435.95 pro‑rat. per annum)
Vacancy Type: Permanent, Part time
Hours: 30 hours per week, all year round
Closing date: 24/11/2025
About The Role
The Learner Recruitment & Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high‑quality customer service to internal and external customers.
In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
The role will provide a professional reception service, including providing a range of pre‑entry information and advice to potential and existing customers, referring to specialists where appropriate.
Through a proactive, enthusiastic, and customer‑focused approach you will assist the Group to achieve its mission of providing skills for the future of its students and community through outstanding teaching & learning.
The days of the week ideally would be Tuesday and Thursday 12:30pm–9:00pm and other days 8:30am–5:00pm; additional 2 days are open to discussion.
You will
* Have previous experience of working in a customer‑facing role, ideally within an education setting, providing information, advice and guidance.
* Have excellent written and verbal communication and be able to handle a range of enquiries effectively, even under minimal supervision during busy periods.
* Hold Level 2 Literacy and Numeracy (equivalent to GCSE) and a Level 3 in Information & Guidance; also hold Level 2 Customer Service or be willing to work toward it.
Department Info
These roles are part of the Learner Recruitment and Events Team, led by the Head of Learner Recruitment and Events and supported by the Director of Learner Recruitment and Marketing.
The department is critical to ensuring all customers and existing students have a positive and meaningful experience.
Benefits and Rewards Package
* Access to local government pensions scheme
* Up to 41 days annual leave per year, including closure during Christmas period
* Access to gyms, restaurants and salons
* Staff health & wellbeing and benefits schemes, including in‑house Occupational Health service
* Full, part‑time and flexible working hours available in many roles
* Parking available at all sites
* Fantastic career development opportunities, including funding for teacher training, apprenticeships and various other industry‑recognised qualifications
* New FE teachers can apply for grants up to £6,000 in STEM subjects (conditions apply) through the levelling‑up premium payments initiative
* Recruitment Referral Scheme for all employees, worth £200 per referral made
About The Group
The Group's main goal is to be an outstanding education and training provider, and this is at the heart of everything that they do. To help them achieve this, they are looking to recruit highly motivated, innovative and dynamic individuals to join their existing teams. They expect you to be committed to their values as well.
How to Apply
Click apply to be redirected to their website to complete your application.
#J-18808-Ljbffr