General information Reference 000561 Publication end date 12/10/2025 Job Title Senior Service Delivery Manager Contractual hours 37.00 Location NORTHERN IRELAND, Belfast, Danesfort Candidate criteria Shortlisting Criteria Essential Criteria The successful candidate must meet the following requirements: • At least 10 years' technical experience, including a minimum of 5 years managing large-scale, complex service or contract agreements. This should ideally involve technology-enabled solutions and may come from any sector where service delivery is supported by technical systems or platforms. • Previous experience with outsourced IT agreements. • Previous experience in liaising with senior stakeholders across a large organisation. • Ability to create and present competent business cases with a positive outcome. • Strong commercial awareness. • Project management experience. • Clear evidence of key stakeholder engagement across a large organisation. • ITIL v3 or v4 qualification(s). Desirable Criteria It would be advantageous if you have any of the following: • 3rd level qualification in an IT related subject. • Finance/accounting qualifications. • OJEU procurement experience. • Experience of Project Management delivery methodologies and governance, such as Agile and PRINCE2. Personal Competencies Integrity Customer centric Flexiblity & adaptability Interpersonal skills Personal Effectiveness Specific Expertise IT Employment Details Contract Hours 37.00 Salary Personal Contract Benefits See role specification