Hybrid - Milton Keynes, Peterborough or Boston
Permanent, Full Time
As a New Build Aftercare Coordinator at Amplius, you’ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Salary: £32,369.82 per year
Contract: Permanent, full time
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role
* Act as the first point of contact for all defect‑related enquiries during the liability period, aiming to resolve issues at first contact where possible.
* Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
* Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
* Provide clear and responsive communication across phone, email, live chat and in‑person channels.
* Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign‑off.
* Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
* Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
What we’re looking for
* Experience in housing, construction, aftercare or defect management (e.g. NHBC processes)
* Strong customer service background in a high‑volume, fast‑paced environment
* Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases
* Ability to coordinate multiple stakeholders such as contractors, developers and internal teams
* Strong organisation skills with the ability to manage priorities and meet SLA targets
DBS clearance is required for this role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
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