Job Introduction
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?
Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.
As a Personal Shopping Receptionist You Will
* Greet clients in a polite and friendly manner
* Actively listen to clients and respond to their enquiries
* Direct clients to the lounge and inform relevant colleague to assist
* Offer/prepare beverages for the clients
* Answer calls and deal with all client enquiries in a polite and professional manner
* Book appointments on the relevant system following the correct procedures
* Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
* Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
* Check/respond to department’s emails throughout the day
* Check all What’s App groups throughout the day and take relevant action
* Contact alterations department upon request
* Check courier/driver availability and book client deliveries
* Request client transfers if needed
* Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
* Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
* Ensure BOH kitchen is fully replenished throughout the day
* Ensure bathroom amenities are replenished.
* Check lounge is consistently tidy throughout the day
* Report any maintenance issues to line Manager
A Bit About You
As a Personal Shopping Receptionist, you will:
* Ensure you comply with the Selfridges Values
* Assist colleagues during busy periods with all tasks at hand
* Help with clearing rooms following appointments when necessary
* Communicate effectively when leaving the desk and ask for cover
* Support line/duty manager with tasks
* Be punctual and follow correct procedure for lateness and sickness
* Assist with EOD cashing up and take cash bag to Cash Office
* Adapt schedule according to the business’ needs
* Possess a positive attitude towards business changes
* Work outside FOH responsibilities when needed to contribute further towards the business’ success
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