Zopa Bank in Manchester is seeking a Customer Service Team Leader to manage a team of agents, ensuring the highest standards of customer service. The role includes performance monitoring, collaboration with operational teams, and driving improvements based on data insights.
Ideal candidates will have experience leading customer-focused teams, excellent communication skills, and a structured approach to multitasking. This is a hybrid position requiring presence in the office 3 days a week, offering a flexible work-life balance.
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