Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.
What We Offer
* Competitive compensation
* Private medical insurance and life assurance
* Pension scheme with employer contributions
* Generous annual leave and wellbeing programmes
* Flexible working arrangements
What You’ll Be Doing
* Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams
* Serve as a member of Oversight/Operations Committees for assigned clients
* Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
* Monitor study timelines and financial components across assigned accounts
* Identify and escalate potential study risks and implement mitigation strategies
* Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
* Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution
* Monitor and report program-level KPIs as needed
* Attend operational and governance meetings with customers (in-person and remote)
* Support cross-trained team members and contribute to strategic decision-making
* Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings
* Assist with training plans and onboarding new Project Management team members
What We Look For
* Bachelor’s degree and proven project management experience within the industry
* 4–8 years of experience in the pharmaceutical or related field, with emphasis on project management
* eCOA experience considered highly desirable
* Knowledge of the drug development process
* Strong organisational, interpersonal, and time management skills
* Excellent verbal and written communication skills in English
* Proficiency in Microsoft Office tools
* Ability to travel up to 20% (valid passport required)
* Demonstrated ability to mentor staff and influence strategic decisions
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.