Internal Audit Manager – London
Location: Our Office in London – with travel to our hotels as required
Job Type: Full time – 40 hours per week
About the role
Hand Picked Hotels is recruiting a newly created Internal Audit Manager to report to the Board of Hand Picked Hotels and the Head of Internal Audit & Risk Management at Terrafirma. The role provides independent assurance over the effectiveness of internal controls, risk management, and governance, protecting the guest experience, revenue, cash integrity, regulatory compliance, and the Group’s assets and reputation.
Key Responsibilities
* Internal audit planning & delivery – Develop and deliver a risk‑based internal audit plan in alignment with Terrafirma Internal Audit & Risk Management; cover core hotel operations, financial controls, compliance and governance; produce clear audit reports for senior management and the Board; track remediation actions and raise overdue or high‑risk issues.
* Advisory & value‑add support – Provide objective advice to senior leaders and hotel General Managers on control design, process improvement and risk mitigation; support after‑event reviews, new supplier onboarding, and relevant hotel openings or transitions.
* Stakeholder engagement – Build strong relationships with internal leadership, the Board, external auditors, Terrafirma stakeholders, and third‑party operators or service providers.
* Risk & compliance – Conduct regular risk assessments across hotel operations (guest safety, food & beverage, staffing, systems, third parties); support compliance with legal, regulatory and internal policy requirements.
* Continuous improvement & culture – Promote continuous improvement and standardisation of controls and risk practices; deliver training and guidance to embed a risk‑aware culture.
Qualifications
* Internal audit management experience, ideally operating without a team.
* Strong knowledge of audit methodologies, risk management and internal controls.
* Professional qualifications (ACA, ACCA, CIMA, CIA) or equivalent experience.
* Experience in hotels, hospitality or another consumer‑facing multisite business.
* Understanding of hotel revenue and cash cycles and related systems (PMS, POS, payments, channel management).
* Knowledge of key hospitality risk areas (health & safety, food safety, licensing, data privacy).
* Excellent analytical, communication and influencing skills.
* High ethical standards, independence and professional scepticism.
Personal attributes
* Commercially minded with strong business acumen.
* Resilient and adaptable, comfortable operating in ambiguity.
* Confident engaging at senior and Board level.
Benefits
* A competitive salary, discussed at interview stage.
* A welcoming, inclusive culture supporting long‑term friendships and diversity.
* Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
* 28 days holiday per year (including bank holidays), increasing to 33 days with length of service.
* Access to wellbeing support through an Employee Assistance Programme.
* Company pension, enhanced sick pay and a life assurance scheme.
* Online retail discount platform offering high street savings and health and wellbeing products.
* Discounted stays in our hotels and on food, drink, spa treatments and products.
* Annual loyalty awards such as afternoon teas and overnight stays.
* Introduction bonus for new colleague recommendations.
* Colleague of the Month awards, leading to an annual awards ceremony.
* Regular team gatherings and appreciation events.
Hand Picked Hotels is proud to be an Equal Opportunities Employer. Applicants must have the right to live and work in the UK.
#J-18808-Ljbffr