Change Enablement Consultant
Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job ID: 218064 | Contract type: Standard | Business Unit: Business Operations & Administration
Life on the team
At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long‑term sustainability in all our decisions.
As we expand our Group Professional Services (GPS) function we’re looking for a creative and detail‑oriented Change Enablement Consultant to join our GPS Change Enablement team. In this role, you’ll design and deliver engaging content that supports organisational change and drives user adoption of new tools and processes. Reporting to the GPS Change Enablement Manager, core responsibilities include producing high‑quality content tailored to diverse audiences, executing group‑wide multi‑channel communications and campaigns, creating learning content and maintaining SharePoint sites.
You’ll create clear, consistent messaging and learning experiences across video, SharePoint, email campaigns, and other internal channels, ensuring employees transition smoothly and confidently. Working closely with subject matter experts, you’ll translate complex information into accessible, user‑friendly content that inspires engagement and supports long‑term business success.
Our GPS team includes experts in Engineering, Consultancy, Project Management, and Business Solutions. With over 4,200 skilled professionals across three continents, we help some of the world’s leading brands drive digital transformation. We’re passionate about technology, but even more passionate about people.
What you’ll do
You’ll help craft clear, compelling change and adoption plans, working closely with project teams to identify key audience groups and tailor engaging, timely and relevant content that drives awareness, builds confidence, and inspires people to adopt new ways of working.
Message Development (20%)
You’ll convert change and adoption plans into engaging, on‑brand communications, defining the right messages, choosing the most effective channels, and timing communications for maximum impact. This includes customising messages for different audiences, creating compelling presentations and explainers and making sure the right information reaches the right people. You’ll ensure communications feel relevant, clear, and impactful and align with our branding and values.
Create Engaging Content (25%)
You’ll design innovative, user‑friendly training and information materials—from videos and how‑to guides to infographics, SharePoint pages, FAQs, PowerPoint decks, and in‑app walkthroughs—that help people understand and embrace change. You’ll produce high quality written, visual, and multimedia content that fuels internal adoption campaigns, simplifies complex concepts, and inspires colleagues to confidently use new tools and ways of working.
Manage Communication Channels (20%)
You’ll build and maintain engaging SharePoint pages, newsletters, and digital assets that bring communication plans to life. You’ll craft compelling copy for email‑based adoption campaigns—whether it’s a product education series, onboarding journey, or behavioural change message—and transform complex concepts into clear, simple, and actionable guidance that resonates with diverse audiences.
Stakeholder Engagement (10%)
You’ll act as a connector across all areas of our business—ensuring everyone has the right information at the right moment to understand, prepare for, and adopt new ways of working. You’ll also empower our champions network and user communities by providing toolkits, templates, and onboarding materials that build confidence, spark engagement, and help change take root.
Measurement & Feedback (5%)
You’ll monitor engagement metrics and user feedback to refine content, sharpen messaging, and boost overall effectiveness. You’ll also curate and maintain a well‑organised library of best practices and reusable assets—ensuring future initiatives launch faster and smarter.
What you’ll need
* Strong written communication skills with a focus on clarity, tone, and engagement and an ability to simplify technical or process‑heavy information.
* Experience creating engaging and innovative content for internal organisational change across written, visual, and multimedia formats.
* Skilled in managing content across multiple channels (SharePoint, intranet, email campaigns, Viva Engage, etc.).
* Proficient in Microsoft 365 and content design tools with strong visual storytelling skills (e.g., SharePoint, PowerPoint, Adobe PDF or similar).
* Creative and innovative mindset to instil a sense of excitement in end users, with attention to detail and brand consistency.
* Excellent stakeholder management and collaboration skills.
* Ability to manage multiple projects, stay organised, and deliver on deadlines.
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
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