Site St Peters Centre Town Burnley Salary £25,760 - £27,476 Per Annum (subject to confirmation) Salary period Yearly Closing 09/06/2026 23:59
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
* Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
* Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
* Extensive community physical health and well‑being services for children and adults, covering prevention, treatment, rehabilitation, and long‑term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
This post is not eligible for sponsorship.
This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy.
We are the admin team for the Special Needs School Nursing Service (SNSN), Children’s Continuing Care & Assessment Team (CCCAT) and the Children’s Packages of Care Team (CPOC).
Our admin team are a central point of contact for external professionals, general public and of course the professionals based within our three teams. As a result, we receive a variety of queries, be that via telephone, email or post, and must be informed on various processes to ensure we can respond efficiently.
One of the processes we currently manage is a consumables delivery service. Service users who are under the care of CCCAT, often receive medical consumables as part of their package; the chosen candidate would be heavily involved in this process.
The successful candidate would need to be proficient in a wide range of administrative duties, demonstrate excellent time keeping and communication skills whilst delivering them in a professional manner to positively support and represent both the team and Trust.
Main duties of the job
* To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
* Manage departmental meetings on a regular basis including diary management, room booking and document management.
* To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgmental and well‑informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
* To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
* Provide administrative support to service users surrounding their consumables.
* Provide day to day support to clerical officers when appropriate.
* Receive, allocate and despatch departmental mail (internal and external)
* Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team.
This is not an exhaustive list – please see the Job Description for the list of responsibilities aligned to this post.
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Detailed job description and main responsibilities
Due to the nature of the role and location of our service users and their families, it would be expected that the chosen candidate would be based at St Peter’s Centre, Burnley but could regularly and efficiently travel across the Lancashire footprint; we currently utilise spaces at Burnley and Preston, however this could change in response to the needs of the service.
For the full list of responsibilities for this post please see the Job Description and Person Specification.
Person specification
Qualifications
* Business Administrative qualification at NVQ Level 3/RSA 3 or equivalent experience
* GCSE English Language and Mathematics or equivalent
Knowledge
* Good understanding of Microsoft Office applications
* Knowledge of Customer Service approaches
* Knowledge of NHS data systems such as; RIO, ECR, EMIS
Experience
* Previous experience of working in a secretarial role/admin post equivalent
* Experience of data inputting, diary management, organising meetings and minute taking
* Managing waiting list data
Skills
* Excellent communication skills both verbal and written
* Excellent communication skills both verbal and written
Personal
* Ability to work flexibly to meet the needs of the service across various teams and locations.
Disclosure and Barring Service (DBS) Information
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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