Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn.As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.Shift pattern - 4 on 4 offSome of your duties and responsibilities will be as follows:Work with clients to resolve conflict using de-escalation skills where appropriateMake decisions with regard to excluding clients in conjunction with the duty/on-call managerClean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairsSupporting clients with welfare rights, budgeting, employment, education and trainingResponsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sitesManage front of house duties including telephone calls and external visitorsRequirements for the role:Enhanced DBS CheckMust have a proven track record of providing information, advice and guidance to clientsKnowledge and understanding of basic IT suitable for an office environmentKnowledge of basic housing management tasks and working with vulnerable individuals