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Our client is a growing company within the service sector, they are now looking to recruit new members of staff to our Inbound Sales team, working from their office based in Andover.
Hours: 37.5 hours per week with half an hour unpaid lunchbreak, over 5 days working week..
The company is a group of Companies that specialises in providing much needed services. They have seen rapid growth over the last few years and now employs nearly 300 staff and growing. Within the inbound team you will be dealing with customers, giving advice and selling their services, this is not a cold calling role and will be receiving inbound calls and requests from interested customers..
Summary Duties and Responsibilities of Role:
* To answer inbound sales calls to customers who have enquired through various marketing channels with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
* To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
Key Skills Required:
* Communication – Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
* Productivity - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
* Accuracy – Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
* IT Skills – computer literacy and knowledge of MS Office.
* Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities :
Proven Track record of:
* Strong telephone sales experience is a must (preferred minimum of 1 year)
* Success within a target driven environment
* Speaking with potentially vulnerable customers
* Working in accordance with detailed procedures
* Able to solve problems and identify process improvement
* Flexible approach with the ability to adapt quickly to meet business needs
* Work with flexibility as part of a team.
* Confidently overcome the callers objectives
Personal Attributes:
* Excellent interpersonal, communication and listening skills at all levels
* Able to demonstrate empathy, sensitivity, kindness and patience
* Resilient with a real desire for success and helping others
* High level of attention to detail and accuracy
* A friendly working environment with free on-site parking.
* Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
* Employee assistance programme, including access to a 24/7 GP service.
* Auto enrollment into Company Pension, or option for SMART Pension.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Customer Service
* Industries
Retail and Business Consulting and Services
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