Are you passionate about delivering exceptional hospitality
and eager to join a dynamic team at one of the world's leading hotel
brands? We are currently recruiting for a dedicated individual to join
our team. We believe in creating memorable experiences for our guests and
we want our associates to be at their best: to care for their holistic
wellbeing, to feel a sense of belonging, to know their co-workers are committed
to a culture of respect and kindness.
The Delta Hotels by Marriott Waltham Abbey are currently recruiting for a Front Office Associate to join our Front Office team.
What's in it for you: in addition to receiving a
competitive salary and investment in your personal development, you will have
access to an array of perks and discounts including:
* Free
Meals on Duty: Enjoy complimentary meals while at work
* Uniform
Provided: A professional uniform is supplied for all associates
* Explore
Discounts: A Marriott Discount Card that offers benefits on hotel
stays and F&B across 140 countries
* Pension
Scheme: Participation in The People's Pension
* Employee
Assistance Programme: Free and confidential support for various
challenges, including financial advice, stress and health issues
* Career
Development: Opportunities for career growth and internal
transfers within Marriott's global network
* Training
and Development: Access to training programs to enhance your
skills and advance your career
Responsibilities: Here's what your journey with
us entails:
* Process guest check-ins, assigning rooms and activating room keys
* Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
* Answer, respond to and process all guest calls, messages, questions or concerns
* Give guests information and directions regarding property and local areas of interest
* Process check-outs and resolving any disputed charges
* Process payments and room charges
* Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Safety and Company Policies:
* Follow
all company and safety and security policies and procedures
* Report
maintenance needs, accidents, injuries and unsafe work conditions to the
manager
* Complete
safety training and certifications
* Ensure
uniform and personal appearance are clean and professional
* Maintain
confidentiality of proprietary information
* Communicate
with others using clear and professional language
* Develop
and maintain positive working relationships with others
* Support
the team to reach common goals
* Listen
and respond appropriately to the concerns of other employees
* Ensure
adherence to quality expectations and standards
Note: This above description is not
intended to establish a total definition of the job, but an outline of the
duties
Join us and be part of a team that values excellence,
sustainability, and career growth. Apply today to start your journey with
Marriott!