An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team in Scarborough.
This is a fast‑paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and capable of working on their own initiative. You will also need to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.
The hours of work will be between 8:00 am and 6:00 pm, Monday to Friday.
If you are looking for a role that is both varied and interesting, then we would like to hear from you!
Interviews for this position will be held in person ONLY at Scarborough Hospital site. Remote interviews will not be available.
Responsibilities
- To maintain patient confidentiality at all times following the Trust guidelines.
- To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
- To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
- To collect and record data to support waiting list times attainment, and highlight breach patients to the Team Leader/Service Manager.
- To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
- To support patients attending outpatient appointments using tact, diplomacy ensuring patients are arrived and general queries answered/escalated as required.
- To ensure all patients who fail to attend, DNA (Did not attend), their appointments, are followed up in accordance with the departmental DNA SOP.
- To prioritise day‑to‑day workflow, acting independently and unsupervised within departmental guidelines.
- To make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
- To manage the diaries to ensure all scheduled sessions are fully utilised.
- To be responsible for the training of new team members within the Radiology department.
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
Our Benefits
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
For further details / informal visits contact:
Contact name: Isabelle Galavan
Job title: Service Manager
Email address: isy.galavan@nhs.net
Telephone number: 01723 342411
Contact name: Megan Dillenger
Contact job title: Radiology Co‑ordinator
Contact telephone number: 01723 236402
Or
Contact name: Charlie Folkes‑Walker
Contact job title: Radiology Co‑ordinator
Contact telephone number: 01723 342854
