Communications Officer
Salary: £26,000-£28,000
Location: Hybrid/Liverpool office min 2-3 days pw
Introduction
Job Purpose
As Communications Officer, you will take ownership of delivering all digital content, ensuring product updates and resources reach the right audiences clearly and efficiently. Central to how the organisation communicates, you will ensure every message is on-brand, clear, and delivered effectively, while building strong relationships with colleagues and key external stakeholders to maintain high-quality, impactful communications across all channels.
Key Responsibilities
Digital & Content Facilitation
* Content Curation & Distribution: Act as the central point for communication distribution. Facilitate the creation of public-facing content for our Ed - Tech and digital resources by taking approved images from the Design team and copy from Product Leads.
* Platform Management: Oversee and manage the content updates for key digital channels, ensuring Mailchimp, LinkedIn, and social media platforms (including X) are consistently updated.
* Website Maintenance: Ensure that existing product and promotional content across the company website, including the product login pages, is updated to reflect the latest changes, promotions, and relevant seasonal campaigns.
Product & Campaign Management
* Product Communication: Handle the drafting and management of all product release emails and major company newsletters.
* Sales Enablement: Ensure promotional campaigns requested by the Sales and Account Management teams are efficiently prepared, tested, and deployed to their target audiences.
* Analytics and Strategy: Review and analyse campaign performance metrics (analytics) and provide tactical advice to stakeholders, adjusting distribution channels and messaging as required.
Corporate & External Relations
* Internal & External Alignment: Oversee all external communications to build brand reputation and market positioning, ensuring consistency with internal messaging.
* Public Relations & Media: Support media relations activities, including managing media enquiries, preparing company statements, and assisting with the drafting of press releases.
* Crisis Communications: Support the development and execution of the crisis communication plan to help manage and mitigate reputational risks when unexpected events arise.
* Recruitment Support: Collaborate with HR to support the company's recruitment efforts by proactively promoting job advertisements and positive employer brand content on social media.
Required Skills and Personal Attributes:
* Communication: Exceptional written and verbal communication skills, with a strong emphasis on editing and proofreading to maintain brand standards.
* Attention to Detail: Strong attention to detail, particularly in managing multi-channel distribution and adhering to legal requirements (e.g., GDPR compliance for Mailchimp).
* Collaboration: Proven ability to work collaboratively across different teams (Product, Sales, Design, HR) to gather assets and secure necessary sign-offs.
* Digital Proficiency: Expertise in managing digital distribution tools such as Mailchimp and key social media platforms.
* Organisational Skills: Strong project management skills, capable of managing multiple projects and tight deadlines concurrently.
* Proactivity: Proactive, self-motivated approach with the flexibility to adapt to changing priorities and product schedules.
Benefits & Culture
We know we're biased, but we really do think Angel is a great place to work
* Hybrid working tailored to individual and business needs.
* Birthday day off (because your special day matters).
* Finish Early Fridays as a reward for your hard work.
* Innovation & Charity Days to refresh your mind and give back.
* Ongoing training & qualifications to support your professional growth.
* Creative office space with a ball pool, swings, and even a gypsy caravan
* Surprise treat days (who doesn't love a good surprise?).
* Generous parental and dependents leave, supporting your family when it matters
most.
* Private medical insurance for your peace of mind.
* Christmas shutdown on top of annual leave - rest and recharge for the new year
Why Join Us?
Join a growing EdTech company where you can expand your skills and take on real responsibility. You'll manage digital content across multiple channels, work on projects that shape how users engage with our products, and gain experience that will advance your career in communications. This is an opportunity to make a tangible impact while developing expertise in a fast-moving, innovative environment.