As a Property Administrator, you will be responsible for providing a customer focused service to the Tenants/House Managers, Area Managers and Surveyors on all property and equipment issues.
Job Description
*** Please note this is a 14 month FTC ***
Your role as a Property Administrator
* Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved.
* Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.
* Supporting colleagues to hit team target of 85% calls answered.
* Manage customer expectation, and control business criticality for the business unit.
* Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail.
What you’ll bring…
* Customer focused and service quality approach
* Excellent telephone communication skills
* Effective listening and questioning skills
* Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines
Benefits
You’ll receive a competitive salary, pension contribution as well as:
* The chance to further your career across our well-known brands – training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands – enjoy food and drink at a discount.
* Free employee assistance program – mental health, well‑being, financial, and legal support.
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
* Refer a friend – earn £1,500 when you refer someone who is placed.
* Wagestream – access your wage before payday.
* Retail discounts – up to 30% off at Superdrug, exclusive discounts with three mobile and more.
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