Secretary/Administrator - Speech & Language Therapy
Are you an organised, friendly and efficient person who has secretarial and/or admin experience?
We have a position as a part time Band 3 Administrator/Secretarial to work in our team over 3 days per week including Thursday and Friday.
The post holder will work in a supportive team of approx. 25 Speech and Language Therapy staff and will be based in the Admin Office/Reception in the department, to support your colleagues, the Speech and Language Therapists, patients with speech, language and communication needs, their carers and visitors.
We are looking for someone who can:
* Learn quickly to follow complex systems
* Become an efficient and effective member of the team, and to present a professional and friendly manner to patients and staff.
* Concentrate in a shared and busy office with frequent interruptions, with a wide variety of tasks and responsibilities
* Stay calm when under pressure and respond to requests in an appropriate and timely way.
* Be flexible and provide cover for colleagues and to manage the competing demands of the job. (There will be regular and ad hoc days when you are the sole Administrator for the department.)
* Show patience and understanding when interacting with people who experience speech, language, or communication challenges.
Please note: we are unable to provide sponsorship for this position.
Main duties of the job
* To provide efficient and comprehensive administrative and secretarial support to the Speech and Language Therapy Department.
* To be the first front line contact with patients and visitors to the Speech and Language Therapy Department.
* To be responsible for dealing with telephone enquiries and messages from patients, SaLTs and other staff from a variety of organisations.
* To be responsible for ordering all departmental office supplies and therapy equipment/resources.
* The post holder will be accountable for their actions and need to work independently using their own initiative, and be able to prioritise appropriately when there are competing demands.
* The post holder will be expected to work as part of the team; this may also include episodes of working as the sole Administrator for the department on some days.
Please see attached Job description and person specification for full details of roles and responsibilities.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Knowledge and Skills
* GCSE in English Language or equivalent
* GCSE Maths
Qualifications
* Willingness to Learn
* A confident, professional telephone manner with experience managing calls effectively
* Knowledge of medical terminology
* Experience of using Lorenzo
* Experience of using Big Hand & Oracle & other hospital systems
Experience
* Previous Secretarial experience
* Knowledge of office procedures and organisation
* Computer literacy & comprehensive use of MS Office suite particularly Word, Teams, Excel
* Fast and accurate copy typing and audio typing
* Experience of working independently and as part of a team
* Experience of working in an environment with competing demands
* Experience of communicating with people who have speech, language and communication needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a yearper annum pro rata if part time
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