We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.
Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
Shape the Future of Rail Technology
At East Midlands Railway, technology is transforming the way we operate, support our customers, and deliver one of the UK’s most important transport services.
We’re looking for an experienced and forward-thinking IT Systems Specialist to help drive the next phase of our digital transformation journey. This is an opportunity to work on complex, business-critical systems, influence technical strategy, and deliver innovative solutions that directly support operational excellence across our railway.
If you enjoy solving technical challenges, improving systems architecture, and turning business needs into smart, scalable solutions — this role offers real impact and variety.
What You’ll Be Doing
As our IT Systems Specialist, you’ll play a central role in reviewing, designing, implementing, and supporting enterprise technology solutions aligned to EMR’s Digital Strategy.
You’ll work closely with stakeholders across the business, suppliers, project teams, and IT colleagues to ensure systems are secure, resilient, future-ready, and delivering measurable business value.
Key Responsibilities
1. Lead the review, recommendation, and implementation of innovative IT solutions
2. Deliver system transformation projects and BAU enhancements across business systems
3. Gather and translate technical requirements into scalable solution designs
4. Manage application enhancements, configuration, testing, and releases
5. Maintain architecture diagrams, system integration maps, and technical documentation
6. Support business continuity, resilience, disaster recovery, and service transition planning
7. Investigate and resolve application issues in line with Service Desk SLAs
8. Collaborate with Business Partners and Project Managers to mitigate technical risks
9. Contribute to EMR’s long-term Business Systems Roadmap and Digital Plan
10. Champion modern technologies and communicate technical benefits clearly to non-technical stakeholders
What We’re Looking For
We’re looking for someone who combines strong technical capability with excellent stakeholder engagement and a passion for continuous improvement.
You’ll Bring
11. Experience in a similar IT Systems Specialist / Systems Analyst / Technical Solutions role
12. Strong background in requirements gathering and technical solution design
13. Knowledge of enterprise infrastructure, cloud technologies, or business systems architecture
14. Experience delivering projects involving multiple technical disciplines and stakeholders
15. Excellent communication and relationship-building skills
16. Strong organisational and prioritisation abilities
17. A collaborative, proactive, and solutions-focused mindset
18. Passion for innovation, technology, and service improvement
19. Cloud technologies such as Azure and AWS
Desirable Experience
20. Agile / PRINCE2 / APM project methodologies
21. Rail, transport, or operational industry experience
Why Join EMR?
At EMR, technology plays a vital role in delivering reliable, sustainable transport for millions of customers. You’ll join a business that values innovation, collaboration, inclusion, and professional growth.
We offer:
22. Competitive salary
23. Excellent rail travel benefits
24. Hybrid and flexible working opportunities
25. Career development and training support
26. Inclusive and supportive culture
27. Opportunity to influence major technology transformation initiatives
Ready to Help Drive the Future of Rail?
If you’re excited by the challenge of modernising business systems within a fast-moving operational environment, we’d love to hear from you.