đź“Ť Location: Clyst Honiton
đź•’ Hours: 15.00-1900 and 1400-1900, Mondays to Friday
đź’° Salary: ÂŁ14.29
Pertemps is proud to be working in partnership with DHL – the global leader in logistics. We’re currently recruiting for a confident, customer-focused Operations Agent to join DHL’s busy Service Centre. This is a fantastic opportunity for someone with excellent communication skills and a passion for delivering outstanding service to both internal and external customers.
The Role
As an Operations Agent, you will be the face of the Service Centre – handling customer queries, supporting operational processes, and ensuring a professional, welcoming front-of-house environment. From managing visitors to responding to calls and emails, your role is vital in upholding the company’s customer service standards.
Key responsibilities include:
* Acting as the first point of contact for internal and external customer enquiries
* Providing administrative and operational support across the Service Centre
* Answering inbound calls and responding to queries professionally and efficiently
* Managing customer collections and handling problem shipments
* Maintaining a professional reception area and ensuring all visitors are greeted appropriately
* Using various IT systems to process documentation in line with company procedures
* Supporting compliance with health, safety, customs, and security regulations
* Identifying and reporting any potential security concerns or service issues
* Representing DHL with a high level of professionalism at all times
What We're Looking For You will be:
* Customer-service driven with excellent verbal and written communication skills
* Confident handling face-to-face and telephone interactions
* Highly organised and able to prioritise tasks under pressure
* Proficient with IT systems and comfortable working across multiple applications
* A great team player who remains calm and professional in all situations
* Adaptable and open to new processes and ways of working
Desirable:
* Knowledge of operational or logistics environments
* Understanding of Dangerous Goods and customs procedures (preferred)
* Previous admin or front-of-house experience
* GCSEs in Maths and English
Apply Now If you're a motivated individual with a strong customer service ethic and want to work with one of the world’s most respected logistics brands – we want to hear from you.
👉 Apply today with Pertemps and become a key part of the team delivering excellence on behalf of DHL International (UK) Ltd.