The Company havebeen trading since 1959. They are the leading supplier of surfacefinishing plant equipment spares and consumables and we areimmensely proud of the good reputation that the company has withinthe industry.
Customers rangefrom small independent operators to major bluechip companies withmultisite manufacturing facilities. We provide first classnationwide sales service and hires across the UK Ireland andWorldwide and due to the continued growth of our service &spares department we are now looking for a full time CustomerService Administrator.
The Role Based inSheffield and reporting directly to the Customer Service Manager.The Service Administrator will be responsible for maintaining thisreputation whilst also developing further business growthopportunities.
You will dealdirectly with customers either by phone or email providing pricingdelivery and site visit information and coordinate directly withour service engineers to arrange their initial customer visitordering of spare parts required and follow upvisits.
Saveall visit reports and maintain customer service folders. Use ouroperating system to raise orders invoice and order spares. Maintainthe service schedule to notify customers when their services aredue and track spares orders forrevisits.
Youllrespond promptly to all customer enquiries and process orders andinvoicing. The department is operational between 08:00 17:00 MondayThursday and 08:00 12:30 Friday youll work 35 hours per week andmust be flexible and prepared to work additional hours as and whenrequired to meet our service requirements which may be of an urgentbreakdown nature.
Keyresponsibilities:
Dealing withall correspondence from customers & suppliers in a polite &professional manner to ensure all
customerdelivery requirements are met.
Daily telephoneand email contact with customers and providing pricing delivery andvisit information.
Organise monitor andcoordinate internal service visit calendar and spares stockdocuments and arrange
service engineers initialand follow up service visits.
Orderingmonitoring and allocating of service & sparesstock.
Dealing with queries &complaints.
Administration of order processingand invoicing.
Achieving group/departmenttargets.
Maintaining all relevantspreadsheets/databases.
KeySkills/Experience/Requirements:
Previous experience of working in a customer service drivenorganisation advantageous.
Excellentcommunication sales and customer service skills.
Good listening skills tactful and courteous.
Ability to build effective working relationships withcustomers/clients whilst appreciating the need for maintainingconfidentiality.
Good organisation skills withthe ability to prioritise.
Ability to work under pressure and multitask whilst remainingprofessional.
Good team player and able to workon your initiative.
Accuracy good attention todetail and the ability to create and followprocesses.
Good working knowledge of IT packagese.g. Word and Excel.
Experience of using Visual(or similar) advantageous.
What we can offeryou:
In addition to a competitivesalary:
Fulltime role Monday toFriday
25 days annual leave plus BankHolidays
Company bonus scheme
Company pension scheme
The above is not an exhaustivelist of duties and you will be expected to perform different tasksas necessitated by your changing role within the organisation andthe overall business objectives of theorganisation.
RemoteWork :
No