Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We currently have a Central Technician position available for a motivated individual to join our team in Exeter. Joining us on a full-time basis, you will receive a competitive salary of £31,457 per annum (£36,261 including 20% shift allowance) plus excellent benefits.
About the role
As the Central Support Technician you will provide out of hours central support to Waste Water Services by working alongside the Alarm Team & Central Duty Manager to provide enhanced alarm WWS alarm triage and pro-active interventions, responding to alerts and triggers from SSC systems and initiatives such as Meniscus & Burst Detect, and to support the Central Duty Manager in pollution and event management.
This role works a 24/7 shift pattern, working 6 days on with 4 days off (2x Mornings/2x Afternoons/2x Nights) with the following shift times:
06:30 - 14:45
14:30 - 22:45
22:30 - 06:45
What you'll be doing: Provide enhanced out of hours alarm triage and investigation of Waste Water alarms. Utilising SCADA signals, trend data alongside other systems to interrogate, risk assess and triage alarms to manage pollution and compliance risk whilst minimising out of hours disturbance and resource implications
Pro-actively monitor and respond to alerts from SSC systems to aid in pollution interventions, identification and response. (BeachLive, Detetronics, Mensicus, Burst Detect etc)
Support the Waste Water Central Duty Manager with pollution incident response and management, liaising with stakeholders and keeping systems and records updated with incident progress, actions and resolution
Provide resilience cover for the Central Duty Manager role during periods of absence
Work with and coach the Alarm Team in the management and triage of waste water alarms & contacts/escalations
Provide in-hours regional support to the operational teams, FSCs and Pro-active Alarm Coordinators to promote and achieve a pro-active approach to compliance and pollution risk mitigation
Communicate and liaise with the internal and external stakeholders regulators as required
Minimise out of hours disturbance for WWS Duty Standby Area Managers and field
team members
Participate in 24/7 shift rotation.
What we are looking for: 5 GCSE's or equivalent including Maths, English & a Science subject A Level or equivalent
Recognised Water Industry qualification
Proven experience working in an operational control room
To be able to adjust and reprioritise workloads according to operational demands
Ability to participate in 24/7 shift rotation
Whats in it for you: Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
If you are looking for a new challenge, please click apply now to be considered as our Central Technican - we look forward to receiving your application.
Closing Date: 23rd March 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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