TipTopJob Nottinghamshire, England, United Kingdom
Customer Care Advisor : Construction
TipTopJob Nottinghamshire, England, United Kingdom
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The Role: Customer Service Advisor
Location: Nottingham
Salary GBPup to GBP33k plus package
Permanent position
Construction and Housing
The role
Linsco is working I with a well:established and highly reputable construction company who are looking for a experienced Customer relations advisor to join their team on a permanent basis.
This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.
* To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
* Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
* Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
* Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
* Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
* Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
* Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
* Providing support to the regional team in respect of all customer queries.
* Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLAs, including the management of all voicemail messages
* Efficient management of the Customer Care email In:box
* Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
* Supporting the region in the delivery of a 5* satisfaction score
* Effective handling of all complaints in line with NHQC and Consumer Code requirements
* Acts as a brand ambassador with excellent customer service skills
* Collaborates effectively with wider Customer care team and onsite construction team
* Continuously strives to improve service provided and personal performance
* Provides accurate and reliable key customer service and other business information and at all times ensure that
* Excellent customer relationship management skills within an on:line context as well as face to face setting.
* Excellent customer service communication skills, both written and verbal.
* IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
* Experience working within a customer service role.
* Strong collaborative, team working and interpersonal skills.
* A working understanding of the financial implications of the methods and sequences of build.
* Extensive product, NHQC and Customer Service experience is preferrable
Please apply with an updated CV and we will be in touch with suitable candidates
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV.
Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Construction
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