Patient Flow and Capacity Co-ordinator (Tracker)
Band 3
Emergency Surgical Hub
1x 36 hour post & 1x 28 hour post
An exciting opportunity for an exceptional individual has become available within the surgical division to help direct and improve patient flow and outcomes. As a patient flow and capacity coordinator you will be joining a highly motivated and dynamic team within the Emergency surgical Hub and other surgical wards who every day strive to achieve great patient care and experience. As a brand-new role within the surgical setting, you will be awarded with fantastic opportunities to help develop the service further and have a huge impact on patient experience by helping to reduce waiting times during their time in hospital.
We are seeking an individual with vision, creative ideas and a "can do" approach and most importantly someone who is passionate about making a difference to our surgical patient's journey throughout their admission. You will be supported by a well-established, experienced team who are strong advocates for always improving patient care and experience.
Main duties of the job
The Emergency Surgical Hub Patient Flow and Capacity Co-ordinator is an essential role within the Surgical Directorate.
The post holder will provide a comprehensive service to the trust with a focus to facilitate effective and timely discharge of patients no longer requiring acute care. Working closely with the surgical bed manager to monitor and facilitate patient flow to achieve the 4 hour National Patient Safety Initiative and avoid 12hr DTA breaches.
The post holder will also be responsible for the organisation of the Surgical HOT clinic bookings within the Emergency Surgical Hub, working alongside medical staff, nursing staff, advanced nurse practitioners and the emergency surgery coordinator. The post holder will need to liaise with the consultants within the speciality in order to book the appropriate patients into the HOT clinics.
The role requires a consistent and coordinated approach to the operational management of patient flow. Patient flow within the organisation is pivotal to the quality of patient care to enable the team to provide a positive, safe, patient experience with no delays.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications and Education
Essential criteria
1. GCSE Pass in English Language and Maths minimum Grade C / Level 4-9) or equivalent
Skills and Experience
Essential criteria
2. Previous administration and clerical experence
3. Excellent communication skills
4. Good organisational skills
5. Experience of close liaison with members of multidisciplinary team
6. Excellent customer service skills
7. Understanding of confidentiality
8. Computer literate
Desirable criteria
9. Previous relevant experience in a similar role
Interests and Motivation to Job
Essential criteria
10. Willingness to attend in-service training days
11. Commitment to unit and colleagues
12. Flexibility in working hours
Desirable criteria
13. Evidence of personal and professional development
Personal Qualities
Essential criteria
14. Ability to work as part of team
15. Confident telephone manner
16. Non-judgmental when dealing with the public
17. Able to relate to the general public calmly and in a professional manner
18. Able to deal with a steady flow of work and sudden episodes of influx of work
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
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