Customer Service Advisor
Location:Cheltenham
Rate:£15.50 per hour
Contract:4 weeks
Start Date:Immediate
We are recruiting for an experienced Customer Service Advisor to join a busy and fast-paced team in Cheltenham on an immediate 4-week temporary assignment. This role requires someone who is confident, organised, and able to hit the ground running.
Key Responsibilities:
Understand and interpret customer requirements (quality, delivery, packaging, etc.) and ensure these are followed throughout the manufacturing process.
Process customer orders onto the MRP system, confirming achievable delivery dates with the Production team.
Issue accurate order acknowledgements.
Handle customer enquiries professionally and efficiently.
Proactively update customers on any changes that may affect delivery times.
Support the flow of information to ensure customer requirements are met.
Produce release and despatch paperwork in line with customer orders.
Compile and send regular order status report...