Welcome Manager (Band 1) - Chippenham Summary Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Lacock Abbey and the Courts Garden, leading our welcome team. As Welcome Manager, you’ll play a key role in ensuring every visitor enjoys a warm, memorable experience. The Lacock and North Wiltshire portfolio is a large portfolio which includes Lacock Abbey, The Courts Garden, Great Chalfield Manor and Westwood Manor. Salary: 28,132.65 per annum Contract: Permanent Hours/ working pattern: Full-time, 37.5 hours per week What it's like to work here Visitors flock to this quirky 13th century abbey to enjoy the museum dedicated to photographic pioneer William Henry Fox Talbot. Outdoor theatre, photography exhibitions and family trails are among the innovative events run by the 40 staff members and local volunteers, making for a lively and fun visitor experience. It’s likely you will need your own transport to get here, however this is a great opportunity to join a welcoming team and contribute to an exciting programme of events. For more information about our property please visit www.nationaltrust.org.uk/lacock What you'll be doing You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes. You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: understanding of visitor experience and service leadership ability to support team management and development awareness of commercial considerations and financial performance knowledge of operational delivery and risk management experience in communication and stakeholder engagement Additional criteria for all other applicants: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.