Senior Maintenance Officer - Reactive Repairs & Voids
Glasgow
£46,728 (DOE - some flexibility)
35 hours per week | Mostly office-based | 1 day WFHWe are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend).
This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience.
The Role
You will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard.
Key responsibilities include:
Repairs and voids administration and coordination
Contractor performance monitoring and compliance checks
Handling customer complaints and resolutions
Budget monitoring, accruals, and financial processing
Invoice processing and value-for-money checks
KPI tracking and service performance reporting
Strong customer service and call handling
Ensuring compliance with procurement, health & safety, and CDM regulations
Supporting or leading on Scottish Government grant-funded works (desirable)
Working Pattern
35 hours per week with a 1-hour lunch:
Monday: 9am-5pm
Tuesday: 9am-6pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-4pm
This is primarily an office-based role, with scope for 1 day working from home per week and ad hoc flexibility where needed. Start and finish times can be slightly flexed to support commuting.
About You
You will ideally have experience working within housing, local authority, or social housing maintenance environments and be confident in managing a busy, customer-facing repairs service.
You'll be:
Highly organised and process-driven
Confident working with contractors and stakeholders
Strong on compliance, reporting, and service delivery
Comfortable handling complaints and escalations
Financially aware with experience reviewing invoices and budgets
Apply today or Call Laura on (phone number removed)
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