Job Description
Service Manager
Alscient,
Leeds, England, United Kingdom (Hybrid)
Role
To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function.
The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs.
The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions.
This is an exciting and hands-on opportunity to make a real difference by putting customer success and service quality at the centre of everything we do.
Why Alscient?
We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success.
Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed service...