About the role
Join to apply for the Director Partners & Ecosystems role at Sinch
Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
In Sinch´s EMEA sales region we are now looking for an experienced leader to step into the role of Director Partners & Ecosystems. In this capacity, you will build and accelerate our regional partner strategy, driving growth while continuing to evolve an ecosystem of trusted, high performing partners serving both current businesses and tomorrow's AI innovators.
Responsibilities
* Develop and execute the EMEA Partners & Ecosystems growth strategy, ensuring it is scalable, efficient, and aligned with our Global Partners framework.
* Grow and develop the base of existing and new regional partners in EMEA, evaluating, qualifying, and collaborating with Sales Directors to determine the optimal offers and business models for existing as well as new partners.
* Shape our product development strategy by championing the needs of our partners, advising on the latest market insights and guiding roadmap decisions to ensure our portfolio aligns with market demand and deepens our strategic alliances.
* Lead a dedicated team responsible for commercial execution, structuring partner-led deals, validating opportunities, setting commercial frameworks, monitoring and reporting on sales activities, results, etc.
* Develop and refine our internal standards and partner governance models for how we identify, build, and expand the regional partner base.
* Contribute as an active member of the regional sales leadership team, driving growth, strategic alignment, financial outcomes, and a high-performing culture.
The role is based in London, Munich, or Paris and you will report to our Executive Vice President for EMEA. Regular travel, primarily within the region, will be required to drive partnerships in-person.
Qualifications
* Over 10 years in a similar role, leading and managing Partner and Ecosystem businesses in the B2B SaaS or CPaaS industry, with a background in a quota-carrying role from either Enterprise or large Mid-Market segments, and demonstrating success in exceeding targets by selling to various players and companies in the EMEA region.
* Proven ability to translate partner and market feedback into actionable, strategic insights, influencing product roadmaps to drive partner success, create market differentiation, and unlock new revenue streams.
* Proficient understanding of how AI and emerging technologies are currently redefining the business environment and unlocking new conversational communication use cases and opportunities; understanding a technical product portfolio and identifying growth opportunities with emerging business AI innovators.
* Deep expertise in customer experience and communication technology, selling across industries such as Technology, Retail, Financial Services, etc.
* Proven ability to deploy sales management frameworks, ensuring pipeline management, consistent deal execution, and strong performance for the partners team.
* Exceptional communication, presentation, and negotiation skills, with a proven ability to engage and influence C-level executives.
* Talent for strategic thinking, demonstrated by the ability to develop successful partner strategies, navigate complex deals, identify new market opportunities, and build lasting partnerships.
* Proactive leader who steers work independently, thrives in a fast-paced environment, and has the agility and resilience to adapt to change, bringing structure to complexity and building scalable processes.
* Excellent relationship-building skills; people at all levels trust you. Exceptional verbal and written communication skills in English.
* High proficiency with CRM software (Salesforce) and Microsoft Office programs, and skilled at tools such as Tableau, Looker, etc.
Our hiring process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Sales
Industries
Software Development, Technology, Information and Media, and Telecommunications
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