Team Leader - London
Location: Haringey
Working Hours: 37 (full-time)
Contract Type: Permanent
Salary: £32,220 - £43,590
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
About the Role
As a Team Leader at HAGA, you will play a key role in managing a team of Recovery Practitioners within our Alcohol Service. You will support the Services Manager in delivering high-quality services, monitoring performance, and improving processes to ensure contractual requirements and KPIs are met.
You will lead and motivate a team of Recovery Coordinators, ensuring service users receive the highest standard of care and support throughout their recovery journey.
What You’ll Do
1. Manage, mentor, and coach staff members and volunteers, supporting their professional development.
2. Oversee a team of Recovery Coordinators and ensure high-quality service delivery.
3. Maintain accurate records and reports, providing written and verbal updates when required.
4. Support service development by actively engaging service users in service design and delivery improvements.
5. Ensure services are inclusive and accessible, with particular attention to underrepresented groups.
6. Work closely with the Services Manager to monitor performance and ensure service KPIs are met.
To Succeed in This Role, You’ll Need:
We are looking for someone who is motivated, organised, and passionate about supporting people affected by alcohol dependency.
You will ideally have:
7. Experience working within the drug and alcohol sector.
8. Experience managing a caseload.
9. Experience leading or supervising a small team.
10. Strong IT skills, including Microsoft Office packages.
11. Excellent communication, leadership, and organisational skills.
We reserve the right to close this vacancy early should we receive a high volume of suitable
To view the full job description and person specification for this role, please
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
12. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
13. Pension scheme with 4.5% employer contribution, matched up to 6.5%
14. Life assurance (3× annual salary)
15. Enhanced sick pay and family-friendly pay
16. Birthday leave and the option to buy up to 5 extra days’ annual leave
17. Professional fee reimbursement for relevant qualifications
18. 24/7 online GP access and Employee Assistance Programme
19. Recognition and long service awards via our and portals
20. £500 bonus
21. Cycle to Work scheme and Credit Union membership
22. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
23. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-03-27