Overview
We are looking to recruit enthusiastic and dynamic receptionists/administration assistants to work within the Emergency/MAU department of a large major trauma centre. The successful candidates will need to be flexible and available to work evenings 5pm - 10pm.
Responsibilities
* Book patients into the Emergency Department. This will include working on various desks on a rotation basis and making follow-up outpatient appointments if required.
* Act as the first point of contact for dealing with routine enquiries and take action as necessary, liaising with others as appropriate.
* Communicate with staff, patients and external organisations using appropriate methods.
* Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
* Maintain an efficient and comprehensive administrative service, including photocopying and providing support to the departments and other team members as requested.
As the first face many patients will see when they enter our hospital, we are looking for candidates who are calm under pressure and can communicate well with patients and relatives, demonstrating our values and setting the standard for patient experience.
About University Hospitals Coventry and Warwickshire NHS Trust
University Hospitals Coventry and Warwickshire NHS Trust is rated as good by the Care Quality Commission and is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation. Pathway to Excellence is a designation that reflects our commitment to the work environment for staff.
Opportunities and equality
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
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