We are looking for a Helpdesk Administrator for one of our leading clients in Winsford.
Location: Wyvern House, The Drumber, Winsford, CW7 1AU
Hours: Monday to Friday, 09:00 - 17:00
Salary: GBP 26,100
About The Role
As the PPM and Helpdesk Administrator, you'll play a key role in supporting the operational and financial performance of clients' Planned Preventative Maintenance (PPM) contracts. This is a client-facing role where your ability to manage tasks end-to-end, communicate effectively, and provide excellent service will be instrumental.
Key Responsibilities
1. Act as the PPM lead for the QWEST contract, building strong relationships with colleagues and subcontractors.
2. Deliver outstanding customer service to internal and external stakeholders.
3. Oversee and manage the full PPM process, including logging and tracking corrective works.
4. Raise and manage purchase orders and client quotes using Maximo.
5. Ensure timely resolution of requests, achieving KPIs and SLAs.
6. Produce and share monthly KPI reports with the Account Manager.
7. Support continuous improvement and maximize billing opportunities.
8. Manage lift inspections and fire risk assessment remedial actions end-to-end.
9. Provide cover for helpdesk operations, dispatch jobs, and escalate urgent requests.
10. Promote customer feedback and contribute to service enhancements.
What We're Looking For
1. Excellent verbal and written communication skills.
2. Experience managing relationships in a fast-paced environment.
3. Proficient in CAFM and financial management systems.
4. Strong attention to detail and ability to work independently.
5. IT proficiency: confident with Word, Excel, Outlook, and PowerPoint.
6. A team player with integrity and professionalism.
For more details, please apply today by sending an email or calling fazeelath at 521.
Randstad CPE values diversity and promotes equality. We encourage applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we act as an Employment Agency, and for temporary/contract vacancies, we act as an Employment Business.
#J-18808-Ljbffr