Do you have a knack for helping people in stressful situations? Do you have experience in managing customer complaints? If so, then this is the job you've been searching for!!!! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression Our client are one of the largest and most successful debt resolution companies in the UK and they're looking to expand their head office team with the addition of a complaints officer. This close-knit, friendly, fun team are looking for someone who has good complaints handling experience with customers who is looking for a permanent full time position! Investigate, resolve, and respond to customer complaints by liaising with internal departments and utility clients to gather relevant information and provide accurate, timely responses. Ensure all complaints are resolved within regulatory and contractual timeframes, maintaining compliance and service standards. Communicate professionally and empathetically with customers via email and written correspondence, simplifying complex or sensitive issues to support understanding. Manage and record all incoming and outgoing communications. Clearly explain debt collection processes and account statuses to customers, aiming to de-escalate concerns and rebuild trust. C...