IT Technician – Wanted – Immediate Start!
East Midlands Based | Up to £36k per year
Permanent, Full-Time
Are you an experienced IT Technician?
Regional Recruitment are recruiting for an IT Technician (2nd – 3rd Line Support functionality) to support a long‑standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long‑term career development, exposure to up‑to‑date systems and the opportunity to work on projects from concept through to production within a friendly environment.
What’s on Offer:
* Competitive salary package of up to £36k p/a (dependent on experience)
* Ongoing training and support
* Working in a supportive and fun environment
* Excellent development and progression opportunities
Qualifications
Essential:
* Understanding of DNS, Active Directory, DHCP and File Storage
* Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line
* Microsoft technologies such as Azure, Intune and Entra
* Windows Server 2012 – 2022 & Windows 10 & 11
* Strong cable management skills with a focus on discreet, clean, and professional installations
* Hardware building, configuration and installation experience
* Networking, Switching and Next‑Generation Firewalls
Desirable:
* VMWare, AWS, Citrix XenCentre
* PowerShell scripting
* Backup and disaster recovery systems
* Experience with structured cabling, wall mounting, trunking, or small‑scale construction/installation work
* Awareness of workplace cleanliness, health & safety, and post‑installation site standards
Roles & Responsibilities
* Assist in the development and integration of Power BI for client data solutions
* Provide professional, efficient telephone, email, remote and in-person support for complex technical issues
* Document and maintain accurate client records to support efficient issue resolution
* Log, update and resolve higher‑level support tickets
* Diagnose and resolve advanced hardware, software, networking and infrastructure issues
* Prepare, configure and install hardware and software solutions at client sites
* Carry out on‑site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing
* Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean‑up of work areas (e.g. removal of dust, debris, sawdust and packaging)
* Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional
* Support and guide service desk engineers with escalated issues and technical development where appropriate
* Contribute to technical projects from planning through to successful implementation
Requirements
As the successful IT Technician, you will also be expected to:
* Assist leadership in reviewing and improving internal systems, documentation and operational policies
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