RECEPTIONIST – 37.5 HOURS PER WEEK
WORKING PATTERN -
Monday, Tuesday & Thursday 08:00-18:30
Friday 10:30-18:30
Shevington Surgery is looking for a friendly, experienced Receptionist to join our high achieving team of:
6 GPs
2 Advanced Practitioners
3 Physician Associates
5 x Practice Nurses
2 x HCA
Management team
Full admin support
Outstanding CQC practice – November 2018
Practice list size 13,500
Clinical system – EMIS Web.
NHS Pension Scheme
NHS Holidays according to length of service
Sick pay scheme
As a member of our frontline the candidate will be the first point of contact for our service users and visitors.
Must have good communication skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.
Knowledge of EMIS Web clinical system would be an advantage and experience of working in a healthcare setting is essential.
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
RESPONSIBLE TO: OPERATIONS MANAGERS/ PRACTICE MANAGER
PRINCIPAL RESPONSIBILITIES/DUTIES:
A. GENERAL RECEPTION DUTIES:
· Reception of patients in a courteous and efficient manner.
· Answering general enquiries, at reception and over the telephone and explaining surgery procedures.
· Submitting AskmyGP requests/messages for those patients with no internet access.
· Receiving and processing requests for repeat prescriptions via EPS, telephone, post, and e-mail.
· Sending of patient notes via EMIS.
· Ensuring that the reception office is tidy and ready for use by incoming colleagues.
· Pass on any unresolved or urgent matters/messages that may need dealing with to incoming colleagues.
· Changing names and addresses on patient records and computer.
· Registration of new patients and patient access registrations.
· Registration of temporary residents.
· Completion of postage details on Royal Mail on-line business account on a rota basis.
· Printing of laboratory request forms from ICE.
· To be aware of current policy around the correct procedure for the cleaning of blood/body fluid spillages and to be able to implement it.
· Any other duties as may be required from time to time.
B. OTHER DUTIES:
· Scanning of documents
· Patient deductions
Job Type: Full-time
Pay: £12.71 per hour
Benefits:
* Company pension
* Sick pay
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
* Administrative: 1 year (required)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person