After-Sales Administrator (Construction) We are seeking a proactive and customer-focused After-Sales Administrator to join our construction team. In this role, you will be the main point of contact for our clients and after project completion, handling defect reports, and general after-sales queries. Key responsibilities include: Handle all incoming after-sales queries, defect reports from clients, and site teams. Log, track, and update all issues on the company’s after-sales/CRM system. Liaise with internal teams to arrange inspections, repairs, and remedial works. Coordinate schedules and appointments between clients and contractors. Monitor service-level agreements (SLAs) to ensure timely resolution of issues. Maintain accurate records of all communications, appointments, and completed works. Prepare and issue relevant correspondence, including work orders, appointment confirmations, and completion reports. Support the SLT’s in reporting trends, recurring issues, and performance statistics. Deliver excellent customer service and uphold the company’s reputation for quality and reliability. What we’re looking for: Professional, courteous, and empathetic approach to client concerns. Ability to build positive working relationships with clients, subcontractors, and colleagues. Previous experience in an administrative, customer care, or after-sales role (construction/housebuilding preferred). Proactive in identifying and resolving issues. Team player with a flexible and adaptable attitude. Strong administration and organisational skills Excellent communication and interpersonal skills (verbal and written). Customer-focused with a problem-solving attitude. Ability to manage multiple tasks and prioritise under pressure. Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/FF systems. This is a great opportunity to join a growing company and play a key role in delivering a high-quality customer experience. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Elle Bishop on 01342 840 838, quoting Ref No. Luton Office.