Overview
Symphony Healthcare Services has a vacancy for a Prescription Clerk to join the Medicines Management Team, to work as part of the teams at Burnham, Berrow and Highbridge Medical Centres in Somerset. We have 22.5 hours available and working pattern (days and hours) will be agreed at interview stage. This is an exciting opportunity to play a key role in patient care and contribute to the smooth operation of our practices.
Locations: Burnham Medical Centre (Love Lane, Burnham-on-sea, Somerset, TA8 1EU); Berrow Health Campus (Brent Road, Burnham-on-sea, Somerset, TA8 2JU); Highbridge Medical Centre (Pepperall Road, Highbridge, Somerset, TA9 3YA).
Employer: Symphony Healthcare Services Limited
Key Responsibilities
* Be the first point of contact for patients requesting repeat prescriptions.
* Process prescription requests accurately and efficiently.
* Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.
* Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times.
* Process all repeat medication requests in a timely manner, in line with SHS protocols.
* Liaise with patients and pharmacies regarding prescription queries and requests.
* Work with the practice medicines management teams, clinicians and other practice staff to resolve medicines related queries.
* Liaise with hospital staff regarding discharge and clinic letters.
* Check patient records for chronic disease and drug monitoring, and arrange testing and review as appropriate.
* Enter relevant patient information onto EMIS and use the Prescription Tracker to establish the status of electronic prescriptions.
* Undertake any other duties appropriate to the post as requested.
What We Are Looking For
Essential
* Five GCSEs or equivalent (A*-C) including Maths and English.
* Experience within NHS or similar health care setting; experience in a customer-focused environment is desirable.
* Good IT skills/typing skills and ability to use a clinical IT system (EMIS) or similar.
* Excellent communication skills with the ability to communicate effectively and sensitively with patients and staff at various levels.
* Strong organisation skills and attention to detail; ability to work under pressure and meet deadlines.
* Ability to work independently and as part of a team; flexible attitude to working patterns.
* Commitment to confidentiality and accuracy in handling patient information.
Desirable
* Experience within a pharmacy setting or GP surgery administrative role.
* Computer literate in Microsoft Word and Outlook.
* Knowledge of primary care in the NHS and experience of working within a multidisciplinary team.
Benefits and Additional Information
* Full training and ongoing support provided by the Medicines Management and practice teams.
* Career development opportunities within the team.
* You may be asked to work additional shifts to cover annual leave or sickness, or to assist at other local SHS practices.
* NHS or NEST Pension options and a range of employee benefits and salary sacrifice schemes; flexible working and agile home/office-based working where applicable.
About us
Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We support 20 practices across Somerset and East Devon, providing care for 120,000 patients. Symphony operates autonomously within NHS Somerset Foundation Trust (SFT) with central support for HR, finance, and strategic management. Our vision is to sustain primary care for patients and practices and to be a national exemplar for primary care provision, working closely with practice teams to transform patient care with innovation and technology at the heart of what we do.
Symphony welcomes applications from people of all backgrounds and underrepresented groups. We are committed to equality of opportunity in recruitment and selection.
We offer an NHS or NEST Pension, a range of employee benefits and salary sacrifice schemes, flexible working from day one, and an agile approach to home/office-based working.
Details Date posted: 11 September 2025
Pay scheme: Other
Salary: £12.65 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: E0215-PC-BBH09-2025
Job locations: Burnham Medical Centre, Love Lane, Burnham-on-sea, Somerset, TA8 1EU; Berrow Health Campus, Brent Road, Burnham-on-sea, Somerset, TA8 2JU; Highbridge Medical Centre, Pepperall Road, Highbridge, Somerset, TA9 3YA
Job Description – Responsibilities
* Process all repeat medication requests in a timely manner within SHS protocols.
* Liaise with patients and pharmacies regarding prescription queries and requests.
* Collaborate with medicines management teams, clinicians and other practice staff to resolve medicines-related queries.
* Liaise with hospital staff regarding discharge and clinic letters.
* Check patient records for chronic disease and drug monitoring; arrange testing and review as appropriate.
* Enter relevant patient information onto EMIS; use the Prescription Tracker to establish the status of electronic prescriptions.
* Undertake any other duties appropriate to the post as requested.
Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS check will be required.
Employer details
Symphony Healthcare Services Limited
Burnham Medical Centre, Love Lane, Burnham-on-sea, Somerset, TA8 1EU
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