Deputy store manager (shop floor)

Stoke-on-Trent
The Range
Deputy store manager
Posted: 15 June
The role
Keyword Location Location Type

Deputy Store Manager (Shop Floor)

104-106, City Road, Stoke on Trent, Staffordshire, ST4 2PH

Are you a passionate retail leader who thrives in a fast-paced environment? Do you enjoy motivating teams, delivering exceptional customer experiences and driving commercial success? If so, we have an exciting opportunity for you to join our team as a Deputy Store Manager.

Working alongside the Store Manager, you will play a key role in leading the day-to-day operation of the Store, inspiring colleagues to perform at their best and ensuring customers enjoy a welcoming, well-stocked and brilliantly run shopping experience every time they visit.

This is an excellent opportunity for an ambitious retail professional looking to develop their leadership career within a dynamic and growing retail business.

The Role

As Deputy Store Manager (Shop Floor) you will be at the heart of the Store operation, supporting the Store Manager to deliver outstanding results across customer service, team development, operational excellence and commercial performance.

You will:

  • Lead by example to deliver exceptional customer service and create a positive shopping experience
  • Motivate, coach and develop colleagues to achieve their full potential
  • Support the delivery of strong commercial results by driving sales, labour productivity and stock control
  • Help create a high-performing, engaged and customer-focused team culture
  • Ensure the Store is always clean, full, priced and ready to trade
  • Support effective rota planning and daily operational management
  • Conduct regular shop floor walks, identifying opportunities to improve service and sales
  • Support recruitment, training, performance management and succession planning
  • Deputise for the Store Manager when required and confidently lead the Store operation
  • Promote company values, standards and behaviours at all times

    • What We are Looking For

    We are looking for an enthusiastic and inspiring leader who can build strong relationships, motivate teams and thrive in a customer-focused retail environment.

    You will ideally have:

  • Previous experience in a retail supervisory or management role
  • Strong leadership and people development skills
  • A passion for delivering excellent customer service
  • Good commercial awareness and understanding of retail KPIs
  • Excellent communication and organisational skills
  • A proactive and positive approach to problem solving
  • The ability to influence, engage and motivate others
  • Flexibility and adaptability in a fast-moving retail environment

    • Why Join Us?

    This is more than just a management role — it is an opportunity to build your career, develop your leadership capability and make a real impact within a successful retail team.

    You will join a business that values teamwork, recognises talent and supports colleagues to grow and succeed. Every day brings new challenges, opportunities and the chance to help shape an outstanding customer experience.

    If you are ready to take the next step in your retail management career, we would love to hear from you.

    What Do We Offer?

  • Competitive Salary
  • 28 Days of Annual Leave
  • 25% In-Store Discount
  • High Street Discounts across hundreds of UK retailers
  • A Focus on Promoting Internally
  • Personal Development

    • Apply today to become our next Deputy Manager.

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