Job Title: Senior Compliance Officer
Contract Type: Permanent
Salary : £51,709.52 Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday - Friday, Hybrid
Location: Arlington, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Senior Compliance Officer
Support the Contracts Manager in the mobilisation and contract management and contract administer a range of shared spaces & compliance contracts including Building Safety landlord Compliance, and reactive repairs to the fabric of the building and installed equipment. Act as the Competent person for management and delivery of service of the Group’s statutory obligations for Compliance to a number of key strategic building safety risks and the legal responsible person. This including the delivery of relevant contracts, ensuring full compliance with all statutory and regulatory requirements, and the implementation of an effective risk management approach to compliance within the Group
About you
We are looking for someone who has:
1. In-depth knowledge of area of responsibility from one of the following Mechanical Equipment, Electrical Equipment, Plant Rooms, Lifting Equipment, Asbestos Compliance, Radon Gas Compliance.
2. Proven record of accomplishment of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
3. In-depth knowledge of contract types. Including Knowledge of construction Contracts, service level agreements, contract performance management and dispute resolution.
4. Comprehensive knowledge of general operating procedures within an Asset Management / Building Safety function.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
5. Competitive pay & generous pension
6. 28 days holidays plus bank holidays
7. Flexible working options available
8. Investment in your learning, personal development and technology
9. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Accountable for the management of service delivery, contract management, risk management, monitor controls measures and leading risk-based judgements for one of the following areas;
10. Mechanical Equipment - Access Control, Door entry, Auto Doors, gates, & barriers, intruder alarms, security CCTV
11. Electrical Equipment – EICR Program, ECP, lightning conductors, street lighting, TV ariels, fibre optics, PAT/FAT testing and fall arrest.
12. Plant Rooms etc - Communal Plant - Water distribution, heat networks, energy supply DSEAR assessments, ventilation, Renewable Technology.
13. Lifting Equipment - Domestic, communal & Commercial lifting equipment
14. Asbestos Compliance – Asbestos register maintenance, asbestos guidance, asbestos contractor management, asbestos queries and support.
15. Radon Gas – Radon gas risk reporting, radon gas remediation works and management.
16. Contract Management of all service delivery to our shared spaces, Compliance, and reactive repairs to the fabric of the building and installed equipment.
17. Ensure Compliance CDM Regulations and fulfil role of Client and ensure Principal designer and principal contractor appointed.
18. Support the Contracts Manager in the development, implementation and review of the Compliance Management model. This includes the development of policies, procedures and guidance on behalf of the Group, including the provision of training for colleagues, taking into account up to date legislation, amendments to codes of practice, health and safety requirements and industry best practice, proactively adopting new and innovative ideas and solutions to ensure continuous improvement of the service.
19. Support the Contracts manager in their role as the Group’s lead advisor, providing advice and expertise across all services for the lifecycle of buildings including acquisition, design and build, occupation, refurbishment, demolition and disposal, providing technical, procedural, specification and compliance guidance as required.
20. Support the Compliance Manager in the scoping, specifying, mobilisation and implementation of all relevant contracts, including assessing the competence of potential suppliers throughout the procurement process and acting as decision maker in terms of successful appointments on behalf of the Group.
21. Undertake a review of existing contracted services, driving innovation and seeking out efficiencies and cost reduction opportunities, maintaining this approach on an ongoing basis with contractors over the contract lifecycle, identifying, implementing, and monitoring improvement targets as appropriate
22. Monitor and report on contracts, developing and implementing the appropriate performance framework for each contract, including service level agreements and key performance indicators, leading contract and performance review meetings and dealing with underperformance, including escalation of issues as appropriate.
23. Ensure the integrity and quality of data retained in relation to maintenance, repairs, and service charge contracts, to ensure compliance with procurement protocols and to enable analysis to be carried out and relevant reporting as required.
24. Carry out analysis of contract data, producing associated reports including findings and recommendations for key stakeholders as required
25. Analyse, assess and interpret Statutory inspections outcomes, Risk Assessment recommendations for high level risks across the Group, acting as decision maker on whether to accept the risk, identifying the most appropriate risk mitigation activity required, planning, commissioning and monitoring all activity to successful completion.,
26. Plan, schedule and oversee the effective and timely programme of inspections, servicing, risk mitigation activity on behalf of the Group, to ensure adherence to regulatory, statutory and compliance frameworks, recording and following up outcomes and escalating as appropriate to ensure risk reduction activity and control measures are implemented.
27. Commission work from both internal colleagues and external contractors as appropriate, effectively monitoring and ensuring all work orders are progressed to completion and in line with agreed performance standards, service level agreements and financial limits, escalating issues and risks as appropriate.
28. Manage internal and external stakeholders effectively, including colleagues and third-party suppliers, providing advice, support and training, building constructive working relationships to effectively deliver the Group’s Compliance objectives.
29. Contribute to the development and monitoring of relevant budgets, authorising low value payments as required, ensuring expenditure is robustly managed in line with the Group’s financial controls.
30. Maintain accurate installation & compliance records using appropriate systems, ensuring the integrity and quality of data, to enable regular analysis to be carried out and reporting to be completed as required.
31. Carry out compliance checks post contract award, to ensure ongoing compliance for the duration of the contract, updating and maintaining records accordingly
32. Escalate issues with non-compliance immediately and via the agreed route to ensure arrangements can be made for business areas to continue to access the required supply arrangements.
33. Coordinate, review and analyse contract performance data through multiple sources ., user feedback, to effectively support contract performance reviews and evaluations.
34. Provide clear, supportive and accurate advice to a range of stakeholders including colleagues, to ensure awareness of safety standards and compliance across the Group.
35. Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
36. Contribute to the continuous improvement of processes and procedures.
37. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
38. Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
39. Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
Person specification
Knowledge, Skills and Experience
Essential
40. In-depth knowledge of area of responsibility from one of the following Mechanical Equipment, Electrical Equipment, Plant Rooms, Lifting Equipment, Asbestos Compliance, Radon Gas Compliance.
41. Proven record of accomplishment of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
42. In-depth knowledge of contract types. Including Knowledge of construction Contracts, service level agreements, contract performance management and dispute resolution.
43. Comprehensive knowledge of general operating procedures within an Asset Management / Building Safety function.
44. Proven record of accomplishment of using Project Management methodologies.
45. Knowledge of CDM – construction Design and management regulations and key role requirements ., Client, principal designer.
46. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others
47. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
48. Commercially aware with a focus on continuous improvement and the ability to drive change.
49. Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
50. Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
51. Evidence of using sound judgement when making effective decisions.
52. Proficient in the use of Microsoft Office.
Desirable:
53. Professional qualification in Building Safety/ Compliance, Environmental Services or Asset Management. (Lv4 diploma Asset Compliance) or HNC in Building/construction/asset management or equivalent.
54. Knowledge of Compliance Information and Communications Technology (ICT) systems including Housing Management Systems. Academy/Open Housing management, C365, Promaster.
55. Professional membership of a relevant construction industry body