A leading bank in the UK is seeking a Customer Strategy Consultant to shape the future of customer interactions across multiple channels. The role involves defining strategic initiatives, developing implementation roadmaps, and ensuring alignment with market trends. Candidates should have strong analytical skills and experience in change management. The position expects engagement with various teams to gather insights and drive meaningful improvements in customer service. The role can be based in multiple UK locations, including Northampton and Manchester. #J-18808-Ljbffr