Overview
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Origin Multilingual is recruiting for a German-speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full-time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities
* Answering calls from existing and new customers
* Proactively dealing with all queries relating to the business
* Taking orders and bookings via external and internal calls
* A professional approach with the ability to build rapport with each customer
* Demonstrating extensive knowledge on all product ranges
* Facilitating calls from B2B and B2C
Personal Specification / Qualifications
* Previous experience in a similar role (preferred but not essential)
* Customer service experience (preferred but not essential)
* Self-motivated, with a ‘can do’ attitude
* Attention to detail with high level of communication skills is essential
* A passion to deliver the highest quality for our client’s customers
Working pattern
1. Week 1: Monday to Friday. 07:00 – 15:15
2. Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
3. Week 3: Monday to Friday. 11:00 – 19:15
4. Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
5. Week 5: Monday to Friday. 11:45 – 20:00
1. Week 1: Monday to Friday. 07:00 – 15:15 UK Time
2. Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
3. Week 3: Monday to Friday. 11:00 – 19:15 UK Time
4. Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
5. Week 5: Monday to Friday. 11:45 – 20:00 UK Time
1. Week 1: Monday to Friday, 09:45 – 18:00 UK Time
2. Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time
Benefits
* Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Contributory hospital and health cash plan
* Eye care vouchers
* Free monthly nutritional and personal care products
* Discounts at leading brands and retailers
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Telephone Call Centers
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