Overview
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Preform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Responsibilities
Key Accountabilities
Essential Functions:
1. Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
2. Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
3. Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products
4. Achieves and maintains a high level of competency in technical knowledge of IL products and services. Strives to achieve similar competency regarding competitive systems
5. Achieves/maintains a comprehensive knowledge of regulatory requirements
6. Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
7. Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
8. Performs product demonstrations.
9. Participates in seminars, workshops and convention exhibit activities as requested by Management
10. Develops/ maintains an account list and calls on each according to required frequencies
11. Maintains aspects of IL Customer Databases and Property Accountability Documents
12. Manages and controls personal travel and expense budget
13. Prepares forecasts and other monthly reports as required by management
14. Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
Secondary Functions:
15. To be determined, as needed, by management
Budget Managed (if applicable)
16. Personal T&E Budget
Internal Networking/Key relationships
To be determined based on department needs, to include interactions such as:
17. North America Commercial Operations
18. Customer Service
19. Technical Support Group
Skills & Capabilities:
20. The ideal candidate for this position will exhibit the following skills and capabilitiesEfficiently works under pressure to meet deadlines.Proven technical proficiency and knowledgeStrong planning and organizational skillsProject management skills/experience desirableAbility to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communicationDemonstrated problem solving skillsCollaboration, capable of executing in a team environment.Ability to present complex technical concepts for varying levels of customer staff, including physicians
Qualifications
Minimum Knowledge & Experience required for the position:
21. Education:Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred
22. Experience:Minimum of 2-3 years’ work experience in a lab or clinical setting
23. Additional Skills/Knowledge:Strong computer skills (Word, Excel and PowerPoint)Language: Fluency in English Required
International Mobility:
24. Required: No
Travel Requirements:
25. Approximately 80% of time
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.
We operate directly in over 30 countries, and in more than territories through distributors. Annual revenue is approximately $2 billion and more than 7, employees around the world comprise our Werfen