We are seeking a highly organised and proactive Office Administrator to join our Bristol-based team on a permanent basis. This is a key role within the business, providing essential administrative support while acting as the first point of contact for customers and candidates. The successful candidate will play an important part in ensuring the smooth day-to-day running of the office, supporting compliance processes, processing timesheets, and creating internal and external materials using Canva. This role would suit someone who enjoys variety, takes pride in accuracy, and thrives in a customer-facing environment. Key Responsibilities Customer Service & Communication Act as the first point of contact for customers, clients, and visitors on the telephone Handle incoming calls and emails in a professional and friendly manner Respond to enquiries promptly or direct them to the appropriate team member Maintain a positive and professional company image at all times Administrative Support Provide comprehensive administrative support to the wider team Manage data entry, filing, scanning, and document control Maintain accurate records and update internal systems as required Support diary management, meeting coordination, and general office organisation Time sheet Processing Accurately process weekly and monthly timesheets Chase missing or incorrect information where necessary Ensure timesheets are completed in line with internal deadlines Liaise with relevant departments to resolve any discrepancies Compliance Support Assist with general compliance activities, ensuring records are accurate and up to date Support audits and internal checks as required Maintain confidentiality and adhere to company policies and procedures Ensure documentation is stored and managed in line with compliance standards Canva & Document Creation Create and update documents, presentations, and basic marketing materials using Canva Ensure branding and formatting are consistent and professional Support internal communications and documentation updates Skills, Knowledge & Experience Essential Strong administrative and organisational skills Excellent written and verbal communication skills Good attention to detail and a high level of accuracy Confident using IT systems, including Microsoft Office Ability to manage multiple tasks and prioritise workload effectively Desirable Previous experience in an office administration or similar role Experience using Canva Exposure to compliance-related tasks or regulated environments Personal Attributes Professional, approachable, and customer-focused Reliable and dependable with a strong work ethic Proactive and willing to learn Able to work independently as well as part of a team What We Offer Competitive salary of £23,000 - £25,000 per annum 35-hour working week with an early 1:30pm finish on Fridays Supportive and friendly working environment Opportunity to develop administrative and compliance skills Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion