Wagamama Greater London, United Kingdom
Employee Relations Lead
at wagamama, food is life and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company.
we’re looking for an employee relations lead to join us on our journey. ready to dive in and stir things up?
Overview
The role covers a wide range of employee relations and people related activity including leading a team to ensure a pro-active, efficient and legally compliant people service is delivered. The role will be responsible for the wagamama employee relations agenda (e.g. policy development, legal compliance) and lead on annual cyclical activities administration whilst nurturing a thriving culture across wagamama. working in partnership with HQ/CPU directors, heads of department and managers, the role is key to driving successful performance through the delivery of key people initiatives and people performance, aligning the business plan and priorities with the people agenda.
What you’ll do
* Employee relations
* Manage complex employment matters, including tribunals and exits, providing timely, compliant and accurate outputs to support business needs.
* Lead responses to early conciliation requests, resolving where possible and lead on ET3 responses in conjunction with employment lawyers to ensure claims are defended responsibly and the company is not put at risk.
* Ensure training for managers on policies and processes, and equip managers with skills to manage ER cases locally. Work closely with Operations and PBPs to resolve escalated ER cases quickly and fairly to maintain a harmonious environment and avoid litigation.
* Maintain up-to-date, fit-for-purpose people-related policies with version control and updates in line with legislation changes.
* Ensure legal compliance and cascade changes (e.g. right to work, statutory policy) and communicate changes to the business effectively.
* Coach and lead a team of people advisors to deliver ER case loads at all risk levels.
* People services
* Ensure transactional people admin processes (offer/terms and conditions changes, leaver paperwork, benefits administration) are delivered and cyclical processes (e.g. pay review, bonus, pension auto-enrolment) are planned and delivered.
* Define scope of services and SLAs with the business; ensure the people services customer model is well managed and queries are responded to quickly.
* Analytics
* Use analytics and people information to prioritise areas of focus, identify trends and shape a proactive talent management approach.
* Enabling people to be the best they can be
* Identify underperformance quickly and support HQ/CPU heads, directors and managers to resolve so people can be successful.
* Recognise what good looks like and the success factors that drive high performance so others can learn and the business can be successful.
* In partnership with the wider talent team and L&D, focus on growing in life and work; link to talent plans and interventions to support development and build the internal talent pipeline.
What’s in it for you
* Competitive salary + 20% bonus potential
* Come as you are culture, modern offices, fresh fruit and soft drinks
* £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
* Further discounts across retail, hospitality and leisure
* Family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
Nothing brings people together like great food. You’re welcome here regardless of where you’re from or who you are.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Human Resources
Industries
* Human Resources Services
* Hospitality
* Restaurants
#J-18808-Ljbffr